How to Order
Ordering with us is completely safe & secure. Once
you have chosen an item to buy simply click on the ‘buy
now’ button. Keep adding items until you have
finished shopping and then click on the ‘view
basket’ button to review your purchases and make
any necessary alterations. If you have a discount code
you should enter it at this point. Then click on ‘checkout’
where you will be asked for your payment information.
If you prefer to order by telephone and pay by postal
order or credit/debit card, please call our order line
on 0117 230 8811. Please note that we no longer accept
Cheques.
If you have any queries about a product please do not
hesitate to contact us. Email: sales@surfsurfsurf.co.uk
or call on: 0117 230 8811
UK Orders
During the checkout process you will be given a number of postal options depending on your location. If you would like to speed up your order please choose our Signed For 1st Class, or our Rapid 24hr shipping option. Note that orders placed after 3.30pm may not be shipped until the following day. Please note that our rapid service will not be delivered on a Saturday, call or email for details.
Signed for and courier services require you to be available to take in your order – if this is not possible we will consider delivering to a work address/similar. Most orders will be dispatched within 1 working day. Orders placed late on a Friday may not be dispatched until the following Monday.
We offer FREE standard delivery to the UK on all orders
over £30. Our free service will vary depending
on the weight of your item. Heavier items will be sent
using a courier-based service for the main part of the
UK, and Royal Mail Standard Parcels for the Highlands
& Islands (including NI).
International Orders
We are pleased to accept international orders and a
number of postal options will be offered at the checkout,
including signed for and tracked services.
Shipments made outside of the UK may be subject to import
duties and taxes. These are the responsibility of the
recipient. For further information, please contact your
local customs office.
Cancellation of Order
Under the United Kingdom's Distance Selling Regulations
you have the right to cancel your order for any item
purchased from us for a full refund. Order cancellations
must be made in writing, quoting your transaction number
within 7 days.
Warranties
Many of our products carry warranties. The manufacturer
of that particular item issues these and is responsible
for implementing them. Please follow any instructions
on your original packaging. Warranties and guarantees
do not affect your statutory Rights.
RETURNS
If you wish to exchange an item for a different size
etc, please email us first to confirm that we have
the item you want in stock. You may exchange an item
up to 14 days after purchase. We do not refund postage
but do not charge it on exchanges either.
DVDs must be returned with wrapper seals intact.
All items may be returned for a refund within 14 days,
providing that we are informed of your intention to
return the item (in writing e.g. Email) within 7 days.
Items must be unused and with the original packaging.
We do not refund on postage costs unless the goods
are being returned as faulty.
Any faulty items may be returned for exchange or refund
as per your normal statutory rights.
Any items returned should be traceable, and a proof
of posting is the minimum acceptable level of posting.
If we do not receive a return item you will be responsible
for claiming for the loss from Royal Mail or other courier
you have used.
Please note that the deadline for refunds on Christmas returns is the 7th of January.
Our Return address is:
Returns Dept
surfsurfsurf.co.uk
Burgundy Heights
Burgundy Road
Minehead
TA24 5QJ
UK
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