How to Order
Ordering with us is completely safe & secure. Once you have chosen an item to buy simply click on the 'buy now' button. Keep adding items until you have finished shopping and then click on the 'view basket' button to review your purchases and make any necessary alterations. If you have a discount code you should enter it at this point. Then click on 'checkout' where you will be asked for your payment information.
If you prefer to order by telephone and pay by postal order or credit/debit card, please call our order line on 01769 560294. Please note that we no longer accept Cheques.
If you have any queries about a product please do not hesitate to contact us.
Email: sales@surfsurfsurf.co.uk or call on: 01769 560294.
During the checkout process you will be given a number of postal options depending on your location. If you would like to speed up your order please choose our our Rapid 24hr shipping option.
Dispatch Times: We will always do our best to get your items to you as fast as possible. We aim to dispatch all orders within 24 hrs.
Please note that we although we work 6 days a week, normal dispatch restrictions apply. This means that orders placed after 2pm on a Friday, and over the weekend, will not be dispatched until the following Monday.
Our rapid 24 hr shipping option will always be sent the same working day, but please note that there is a cut-off time of 3.20pm due to our rural location.
Please Note that:
- Orders placed after 3pm may not be shipped until the following day.
- Smaller items (under 2 kilos) ordered on a next day service will be delivered on Saturdays, but larger items sent by courier will not (call or email for details).
- Orders placed after 2pm on Friday may not be dispatched until the following Monday.
- Signed for and courier services require you to be available to take in your order – if this is not possible we will consider delivering to a work address/similar.
There are a few items that are described as 'available to order' (rather than 'in stock') - these will be ordered from our suppliers and will be dispatched within 3 working days.
We offer FREE standard delivery to the UK on all orders over £30. Our free service will vary depending on the weight of your item. Heavier items will be sent using a courier-based service for the main part of the UK, and Royal Mail Standard Parcels for the Highlands & Islands (including NI).
Email: sales@surfsurfsurf.co.uk or call on: 01769 560294
International Orders
We are pleased to accept international orders and a
number of postal options will be offered at the checkout,
including signed for and tracked services.
Shipments made outside of the UK may be subject to import
duties and taxes. These are the responsibility of the
recipient. For further information, please contact your
local customs office.
Cancellation of Order
Under the United Kingdom's Distance Selling Regulations
you have the right to cancel your order for any item
purchased from us for a full refund. Order cancellations
must be made in writing, quoting your transaction number
within 7 days.
Warranties
Many of our products carry warranties. The manufacturer
of that particular item issues these and is responsible
for implementing them. Please follow any instructions
on your original packaging. Warranties and guarantees
do not affect your statutory Rights.
RETURNS
If you wish to exchange an item for a different size
etc, please email us first to confirm that we have
the item you want in stock. You may exchange an item
up to 28 days after purchase. We do not refund postage
but do not charge it on exchanges either.
DVDs must be returned with wrapper seals intact.
All items may be returned for a refund within 14 days,
providing that we are informed of your intention to
return the item (in writing e.g. Email) within 7 days.
Items must be unused and with the original packaging.
We do not refund on postage costs unless the goods
are being returned as faulty.
Any faulty items may be returned for exchange or refund
as per your normal statutory rights.
Any items returned should be traceable, and a proof
of posting is the minimum acceptable level of posting.
If we do not receive a return item you will be responsible
for claiming for the loss from Royal Mail or other courier
you have used.
Please note that the deadline for refunds on Christmas returns is the 7th of January.
Our Return address is:
Returns Dept
surfsurfsurf.co.uk
Old Park
Taylors Lane
High Bickington
Devon
EX37 9BL
UK
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