surfsurfsurf.co.uk is committed to preserving the privacy of all visitors to our website at www.surfsurfsurf.co.uk. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

INFORMATION THAT WE COLLECT FROM YOU

When you visit, register or order products or services on www.surfsurfsurf.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.

We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

USE OF YOUR INFORMATION

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

DISCLOSURE OF YOUR INFORMATION

The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at sales@surfsurfsurf.co.uk.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

COOKIES

Cookies are small amounts of information which we may store on your computer.

Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site. If you do not wish to receive cookies in the future, please let us know at sales@surfsurfsurf.co.uk.

SECURITY AND DATA RETENTION

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

ACCESSING AND UPDATING

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at sales@surfsurfsurf.co.uk. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

CONTACT

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to sales@surfsurfsurf.co.uk.

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RETURNS POLICY

How to Order
Ordering with us is completely safe & secure. Once you have chosen an item to buy simply click on the ‘buy now’ button. Keep adding items until you have finished shopping and then click on the ‘view basket’ button to review your purchases and make any necessary alterations. If you have a discount code you should enter it at this point. Then click on ‘checkout’ where you will be asked for your payment information.

If you prefer to order by telephone and pay by postal order or credit/debit card, please call our order line on 0117 230 8811. Please note that we no longer accept Cheques.

If you have any queries about a product please do not hesitate to contact us. Email: sales@surfsurfsurf.co.uk or call on: 0117 230 8811
UK Orders

During the checkout process you will be given a number of postal options depending on your location. If you would like to speed up your order please choose our Signed For 1st Class, or our Rapid 24 hr option. Please note that our rapid service will not be delivered on a Saturday, call or email for details.
Signed for and courier services require you to be available to take in your order – if this is not possible we will consider delivering to a work address/similar.
Most orders will be dispatched within 1 working day. Orders placed on a Friday may not be dispatched until the following Monday

We offer FREE standard delivery to the UK on all orders over £30. Our free service will vary depending on the weight of your item. Heavier items will be sent using a courier-based service for the main part of the UK, and Royal Mail Standard Parcels for the Highlands & Islands (including NI).

International Orders
We are pleased to accept international orders and a number of postal options will be offered at the checkout, including signed for and tracked services.

Shipments made outside of the UK may be subject to import duties and taxes. These are the responsibility of the recipient. For further information, please contact your local customs office.

Cancellation of Order
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from us for a full refund. Order cancellations must be made in writing, quoting your transaction number within 7 days.

Warranties
Many of our products carry warranties. The manufacturer of that particular item issues these and is responsible for implementing them. Please follow any instructions on your original packaging. Warranties and guarantees do not affect your statutory Rights.

RETURNS

If you wish to exchange an item for a different size etc, please email us first to confirm that we have the item you want in stock. You may exchange an item up to 14 days after purchase. We do not refund postage but do not charge it on exchanges either.

DVDs must be returned with wrapper seals intact.

All items may be returned for a refund within 14 days, providing that we are informed of your intention to return the item (in writing e.g. Email) within 7 days. Items must be unused and with the original packaging.

We do not refund on postage costs unless the goods are being returned as faulty.

Any faulty items may be returned for exchange or refund as per your normal statutory rights.

Any items returned should be traceable, and a proof of posting is the minimum acceptable level of posting. If we do not receive a return item you will be responsible for claiming for the loss from Royal Mail or other courier you have used.

Our Return address is:

Returns Dept
surfsurfsurf.co.uk
Burgundy Heights
Burgundy Road
Minehead
TA24 5QJ
UK